Support for your trackers and your account
Guidance for the most common setup tasks, and a direct line to our team when you need a person.
Common setup tasks
Installing a plug-in tracker
Find the OBD-II port under the dashboard on the driver's side, plug the tracker in firmly, then drive the vehicle briefly so it can report its first position.
Installing a hard-wired tracker
Connect constant power, ground and ignition following the wiring guide supplied with the device. Mount the unit where it has a view of the sky through plastic or glass.
Mounting an asset tracker
Attach the tracker somewhere protected but not fully enclosed in metal. Move the asset a short distance to trigger its first report.
A tracker is not reporting
Confirm the device has power or charge, move it outdoors with a clear view of the sky, and allow a few minutes. If it still does not appear, contact us with the device ID.
Creating a geofence
Open the geofence tool in the web platform, draw the boundary on the map, name it, then choose which vehicles and alerts it applies to.
Adding users
Account administrators can invite colleagues, assign each a role, and limit them to particular groups of vehicles and assets.
When you contact us
To help us resolve a question quickly, include your company name, the name or ID of the vehicle or tracker concerned, and a short description of what you are seeing. Screenshots of the platform are welcome.
Put your whole fleet on one map
Tell us what you need to track. We will recommend the right tracker for each vehicle and asset and send an itemized quote.